Privacy Policy
Who we are
Our website address is: https://thesherpacart.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Warranty Policy
1. Limited Warranty
SherpaCart is committed to providing high-quality products to our customers. We stand behind the quality of our products and offer a limited warranty to ensure your satisfaction. This warranty is valid only for products purchased directly from http://thesherpacart.com.
2. Duration of Warranty
The duration of the warranty varies depending on the type of product. Please refer to the product description or packaging for specific warranty details. In general, our warranty covers manufacturing defects and faulty workmanship under normal use.
3. What the Warranty Covers
Our warranty covers defects in materials and workmanship under normal use. It includes repairs or replacements of the product, or a refund if a replacement is not possible.
4. What the Warranty Does Not Cover
The warranty does not cover:
Normal wear and tear
Damage resulting from misuse, abuse, or negligence
Unauthorized modifications or repairs
Accidental damage or incidents beyond our control
5. Making a Warranty Claim
If you believe your product is eligible for warranty service, please follow these steps:
- Contact our customer service team at [your warranty contact email or phone number] to initiate the warranty process.
- Provide your order number, a detailed description of the issue, and photographic evidence if possible.
- Our customer service team will guide you through the warranty claim process, which may include returning the product for inspection.
6. Resolution of Warranty Claims
Upon verification of the warranty claim, SherpaCart will, at its discretion, repair or replace the defective product. If a repair or replacement is not feasible, a refund may be issued.
7. Shipping Costs
Customers are responsible for shipping the product to our designated service center for warranty inspection. [Your Company Name] will cover the cost of returning the repaired or replaced product to the customer.
8. Exclusions
This warranty is limited to the original purchaser and is not transferable. It is exclusively for products purchased directly from http://thesherpacart.com.
9. Contact Us
If you have any questions regarding our warranty policy, please contact us at support@thesherpacart.com.
Liability Release Agreement
Sherpa Systems – SherpaCart
I hereby acknowledge that I am aware of the risks involved in operating the “SherpaCart,” an electric, remote-controlled 4-wheeled cargo cart designed for a maximum load of 600 pounds, manufactured by Sherpa Systems. In consideration of being permitted to use the SherpaCart, I agree to the following terms and conditions:
- Operator Responsibility: I understand and agree that only adults are permitted to operate the SherpaCart in a safe environment. I acknowledge that this cart is not designed or intended for carrying live cargo such as children, pets, or any other animals.
- Cargo Handling: I agree not to exceed the maximum weight capacity of 600 pounds. I will not drop cargo from a height greater than 1 foot from the cart bed to prevent potential damage to the cart.
- Risk Acknowledgement: I acknowledge that Sherpa Systems is not liable for any damage caused by operator error, including damage to the cart or to the customer’s property during the use of the SherpaCart.
- Sobriety: I agree not to operate the SherpaCart under the influence of alcohol or any other substances that impair judgment, similar to the operation of a motor vehicle.
- Assumption of Risk: I understand and accept that Sherpa Systems is not responsible for the actions or decisions made by the user while operating the SherpaCart. I assume full responsibility for any injuries to myself or others, as well as any damage caused to property during the use of the SherpaCart.
I hereby release, waive, discharge, and covenant not to sue Sherpa Systems, its officers, employees, or agents from any and all liabilities, claims, demands, or actions arising directly or indirectly from my use of the SherpaCart.
I acknowledge that I have read this liability release agreement, understand its content, and voluntarily agree to its terms.
Refunds & Returns
Thank you for shopping at SherpaCart! We appreciate your business and want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
You MUST obtain an RMA (Return Merchandise Authorizaton) from SherpaCart Support (support@thesherpacart.com) prior to sending any return. We will NOT accept returns without prior authorization. We may require photographs, video or other documentation of the issue during this RMA process. Please include your order number and reason for the return in the return package.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately via email at support@thesherpacart.com. We will work with you to arrange a return, replacement, or refund.
Contact Us
If you have any questions on how to return your item to us, contact us at support@thesherpacart.com.
Privacy Policy
Who we are
Our website address is: https://thesherpacart.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Warranty Policy
1. Limited Warranty
SherpaCart is committed to providing high-quality products to our customers. We stand behind the quality of our products and offer a limited warranty to ensure your satisfaction. This warranty is valid only for products purchased directly from http://thesherpacart.com.
2. Duration of Warranty
The duration of the warranty varies depending on the type of product. Please refer to the product description or packaging for specific warranty details. In general, our warranty covers manufacturing defects and faulty workmanship under normal use.
3. What the Warranty Covers
Our warranty covers defects in materials and workmanship under normal use. It includes repairs or replacements of the product, or a refund if a replacement is not possible.
4. What the Warranty Does Not Cover
The warranty does not cover:
Normal wear and tear
Damage resulting from misuse, abuse, or negligence
Unauthorized modifications or repairs
Accidental damage or incidents beyond our control
5. Making a Warranty Claim
If you believe your product is eligible for warranty service, please follow these steps:
- Contact our customer service team at [your warranty contact email or phone number] to initiate the warranty process.
- Provide your order number, a detailed description of the issue, and photographic evidence if possible.
- Our customer service team will guide you through the warranty claim process, which may include returning the product for inspection.
6. Resolution of Warranty Claims
Upon verification of the warranty claim, SherpaCart will, at its discretion, repair or replace the defective product. If a repair or replacement is not feasible, a refund may be issued.
7. Shipping Costs
Customers are responsible for shipping the product to our designated service center for warranty inspection. [Your Company Name] will cover the cost of returning the repaired or replaced product to the customer.
8. Exclusions
This warranty is limited to the original purchaser and is not transferable. It is exclusively for products purchased directly from http://thesherpacart.com.
9. Contact Us
If you have any questions regarding our warranty policy, please contact us at support@thesherpacart.com.
Liability Release Agreement
Sherpa Systems – SherpaCart
I hereby acknowledge that I am aware of the risks involved in operating the “SherpaCart,” an electric, remote-controlled 4-wheeled cargo cart designed for a maximum load of 600 pounds, manufactured by Sherpa Systems. In consideration of being permitted to use the SherpaCart, I agree to the following terms and conditions:
- Operator Responsibility: I understand and agree that only adults are permitted to operate the SherpaCart in a safe environment. I acknowledge that this cart is not designed or intended for carrying live cargo such as children, pets, or any other animals.
- Cargo Handling: I agree not to exceed the maximum weight capacity of 600 pounds. I will not drop cargo from a height greater than 1 foot from the cart bed to prevent potential damage to the cart.
- Risk Acknowledgement: I acknowledge that Sherpa Systems is not liable for any damage caused by operator error, including damage to the cart or to the customer’s property during the use of the SherpaCart.
- Sobriety: I agree not to operate the SherpaCart under the influence of alcohol or any other substances that impair judgment, similar to the operation of a motor vehicle.
- Assumption of Risk: I understand and accept that Sherpa Systems is not responsible for the actions or decisions made by the user while operating the SherpaCart. I assume full responsibility for any injuries to myself or others, as well as any damage caused to property during the use of the SherpaCart.
I hereby release, waive, discharge, and covenant not to sue Sherpa Systems, its officers, employees, or agents from any and all liabilities, claims, demands, or actions arising directly or indirectly from my use of the SherpaCart.
I acknowledge that I have read this liability release agreement, understand its content, and voluntarily agree to its terms.
Refund Policy
Thank you for shopping at SherpaCart! We appreciate your business and want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
You MUST obtain an RMA (Return Merchandise Authorizaton) from SherpaCart Support (support@thesherpacart.com) prior to sending any return. We will NOT accept returns without prior authorization. We may require photographs, video or other documentation of the issue during this RMA process. Please include your order number and reason for the return in the return package.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately via email at support@thesherpacart.com. We will work with you to arrange a return, replacement, or refund.
Contact Us
If you have any questions on how to return your item to us, contact us at support@thesherpacart.com.
